Help Center

Find answers to common questions and learn how to get the most out of Screen Copilot.

Getting Started

Learn the basics of using Screen Copilot

Using the AI Assistant

Tips for getting the best responses

Billing & Subscriptions

Manage your account and payments

Privacy & Security

Learn how we protect your data

Frequently Asked Questions

How does screen sharing work?
Screen Copilot uses your browser's built-in screen sharing feature. When you click 'Start Sharing', you can choose to share your entire screen, a specific window, or just a browser tab. The AI analyzes what you share to provide context-aware assistance.
Is my screen data stored on your servers?
By default, no. Screen captures are processed in real-time and not stored on our servers. You have the option to enable cloud storage if you want to access your data across devices.
What browsers are supported?
Screen Copilot works with all modern browsers including Chrome 72+, Firefox 66+, Safari 13+, and Edge 79+. For the best experience, we recommend using the latest version of Chrome.
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings. Your access will remain active until the end of your current billing period.
Can I get a refund?
We offer a 7-day money-back guarantee on your first subscription. Contact us within 7 days of your initial purchase for a full refund. This is limited to one refund per customer. After 7 days, no refunds or prorated credits are issued.
What happens when I reach my daily limit?
Once you reach your daily limit, you can continue using the chat interface without screen sharing, or wait for your limit to reset at midnight UTC. You can also upgrade to a plan with higher limits.

Refund Policy

7-Day Money-Back Guarantee

If you're not happy with your first subscription to Screen Copilot, you can request a full refund within 7 days of your initial purchase. This guarantee applies to your first subscription only and is limited to one refund per customer.

Monthly Plans

Eligible for a full refund within 7 days of your initial purchase. After 7 days, no refunds are issued — you can cancel anytime and retain access until the end of your billing period.

Annual Plans

Eligible for a full refund within 7 days of your initial purchase. After 7 days, no refunds or prorated credits are issued for the remaining term. You can cancel anytime and retain access until the end of your annual billing period.

How to Request

Email us at support@screencopilot.app with your account email and order number. We typically process requests within 2-3 business days.

After a Refund

  • Subscription cancelled immediately
  • Credits and premium features removed
  • Local data remains on your device
  • Cloud data deleted after 30 days

Cancellation (No Refund)

You can cancel anytime from account settings. Your subscription stays active until the billing period ends.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support